Refund & Return Policy

We guarantee your satisfaction with Urban 360 Lifestyle. If you receive a damaged or defective item, wrong product,  we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.  You will not be charged any additional shipping fees for replacement of such damaged or defective shipments.  Please see our Cancellation & Return Policy for more information.

• If any defect is found (damaged/ defective/ wrong product) after opening the box, inform us through inbox or hotline +8801682337896 or gmail as soon as possible along with a picture/ video proof.
• The complaint will be valid for 24 hours from the day the product has been received. After receiving the product if you have any complain about the product please inform us within 24 hour. After 24 hour you won’t able to give any complain and refund.
• The Customer Management Department upon consultation with the management will change/ replace the product or adjust the payment.
• Used/ Swatched or liquid/ semi-liquid product will not be considered for exchange or refund.
• Products once purchased will not be exchanged or returned if buyer changes his/her purchase decision/ mind, and/ or does not like the smell, texture, color, design or/ and the product.
• The Return Policy will not be valid after the seal is broken or if the product does not suit you.
• If you mistakenly order a wrong product, we may not exchange it.
• For about shoes, please check the size chart than confirm your order. After confirming the order you may not able to cancel the order immediately.

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